- PartServ will accept returns on items in their original condition within 30 days of the order date.
- All returns must have authorization with an assigned RMA number. Returns received without an RMA number are not eligible for a refund.
- Buyer is responsible for return shipping.
- All returns are subject to a 20% restocking fee (max fee $25) except those enrolled in the PartServ Pro Program returning for Store Credit or Exchange.
- To return an item, please access the Returns Center on our home page.
All warranty claims require a picture of the part in question (front and back), and a description of the TV symptoms before and after installing the ordered part.
If your warranty claim is approved, we have 14 business days to locate a replacement part to fulfill your order. If we are unable to locate a replacement part, we will refund your cost plus outbound shipping.
PartServ Pro Program Members:Please indicate in the return center that you are a Pro Member, and we will contact you regarding a replacement part.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. All items are digitally captured and inspected prior to shipping and compared to digital records upon return. We will then notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 business days.